The Patient Advice and Liaison Service at the Trust seeks to fulfils the NHS commitment to patient support, operating as a champion for patients and relatives and carers, negotiating solutions for any problems they may encounter. You can view our website here.

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice or support. This is where the Patient Advice and Liaison Service comes in.

We provide a confidential one-stop service, helping you to sort out any concerns you may have about the care the Trust provides.

We will guide you through the different services available from the NHS and where necessary steer you towards the complaints process. There is a PALS team at each of our sites, and you can contact us by email at pals@heartofengland.nhs.uk, or by visiting our website.